1. Returns

We do not accept returns unless the item you purchased is defective. If you receive a defective item, please contact us at contact@theperfumeculture.com  with details of the product and the defect. You can send the item you consider defective to:

30/32 Boulevard de Sébastopol 75004 PARIS

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

To follow-up on the status of your return, please contact us at contact@theperfumeculture.com

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at contact@theperfumeculture.com with details of the product and the defect. You can send the item you consider defective to:

30/32 Boulevard de Sébastopol 75004 PARIS

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions

Some items are non-refundable and non-exchangeable. This includes products associated with our partners. We will update the list when these products will be displayed on our boutique.

4. Shipping

To return the item you purchased, please mail it to:

30/32 Boulevard de Sébastopol 75004 PARIS

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.